C1Listeningঅংশ 2
Sentence completion
অডিও
পরীক্ষার ফরম্যাটে 2 বার শোনা হয়েছে
Complete the sentences with the information you hear.
শব্দসীমা: NO MORE THAN THREE WORDS AND/OR A NUMBER
1রেকর্ডিং R1
Alex says they prioritised ________ rather than response time.
2রেকর্ডিং R1
Maya implies some quick replies mainly involved ________ to the customer.
3রেকর্ডিং R1
To reduce irritation, they created a ________ that follows customers across channels.
4রেকর্ডিং R1
The key principle Maya highlights is to ________ when speaking to customers.
5রেকর্ডিং R1
Their plug-in signals a problem if a case is transferred more than ________.
6রেকর্ডিং R1
Agents can spend up to ________ without seeking approval.
7রেকর্ডিং R1
Instead of aiming to ‘delight’ customers, agents were told to reduce ________.
8রেকর্ডিং R1
After the changes, escalations fell by ________ in six weeks.