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Text Completion

Read the texts that follow. A word, phrase, or sentence is missing in parts of each text. Four answer choices for each question are given. Select the best answer to complete the text.

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Text 1letter

Our office is moving

Dear Mr. Haddad,

We are writing to let you know that Elmwood Family Dental (1) ____ to a larger office at 240 Carlton Avenue on September 2. Our current office on Pine Street will close at the end of the day on August 29.

The new office has six treatment rooms, twice as many as we have now, and a ground-floor entrance that is fully (2) ____ to wheelchair users. Free parking is available behind the building. (3) ____

Your next appointment, on September 12 at 10:30 A.M., will take place at the new address. (4) ____ you need to change this appointment, please call us at 555-0147 at least 48 hours in advance.

We look forward to welcoming you to our new office.

Sincerely,
Dr. Ruth Calloway
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Text 2instructions

Caring for Your Brevia Espresso Machine

To keep your Brevia espresso machine working properly, clean it regularly. Empty the drip tray and the used-grounds container at the end of each day. Once a week, remove the water tank and wash it by hand in warm, soapy water. (1) ____, rinse the tank thoroughly so that no soap remains.

About once a month, the machine will need to be descaled. A light on the control panel (2) ____ when descaling is required. (3) ____ Using vinegar or other household products may damage internal parts and will (4) ____ your warranty.

For step-by-step videos, visit brevia.com/support.
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Text 3memo

Staff photos for the new Web site

To: All staff
From: Communications Department
Date: October 6
Subject: Staff photos for the new Web site

As many of you know, our redesigned company Web site will launch next month. The new "Our Team" page will include a photo of every employee, and a professional photographer (1) ____ to take these pictures on October 15 and 16.

Each session will last about ten minutes. Please sign up for a time slot on the shared calendar by October 10. (2) ____ Business attire is recommended, (3) ____ it is not required.

If you would prefer not to have your photo published, please let us know. Your name and job title will still appear on the page. (4) ____ questions about the sessions should be directed to Hiroshi Tanaka at extension 318.
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Text 4email

Re: Order #58213

Dear Mr. Lindqvist,

Thank you for contacting Northway Supplies about your order #58213. We are sorry to hear that two of the twelve storage cabinets arrived with (1) ____ doors.

A replacement for each damaged cabinet was shipped this morning by express delivery and should reach your warehouse by Thursday. (2) ____ The driver will collect the damaged cabinets when the new ones are delivered, so please keep them (3) ____ their original packaging if possible.

(4) ____, we apologize for the inconvenience. As a gesture of goodwill, we have applied a 10 percent credit to your account, which will appear on your next statement.

Sincerely,
Beatriz Moreno
Customer Care, Northway Supplies
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